Case Study: Conrad Miami achieves 50% faster event diagramming with Social Tables

Conrad Miami Cuts Time Diagramming Events by 50% with Social Tables

Conrad Miami, a 36‑story Hilton property and a longtime meetings-and-events destination, needed a more modern way to serve clients who expect connectivity, web access and immediate responses. Their old program forced clients to rely on scanned PDFs or limited access to the system, making diagramming and communication slow and inefficient, according to Angeline Holder, Director of Catering and Events.

Adopting Social Tables’ web‑based, user‑friendly diagramming tools enabled interactive client collaboration and cut event diagramming time by 50%. The time savings freed staff to focus on strategic initiatives—improving customer interaction, driving revenue and keeping services and catering teams on the floor to prospect and support clients.

Conrad Miami

Angeline Holder

Director of Catering and Events