Case Study: JG King Homes achieves a 4-star ProductReview rating with Social Garden

JG King Homes achieves a 4-star ProductReview rating with Social Garden

Social Garden partnered with JG King Homes, a family-owned builder in Victoria, to address a critical challenge. The customer's online review numbers had stagnated, negatively impacting their competitive position as home buyers increasingly rely on reviews. Previous internal efforts to collect feedback post-purchase were not delivering the needed results.

The solution implemented by Social Garden was a dedicated, multi-step call centre process for customer outreach. This involved SMS surveys to new homeowners, escalating issues, and persistently following up with positive respondents to encourage reviews, often with incentives. As a result, Social Garden's efforts generated 266 product reviews, including 8 five-star reviews in a single day, directly contributing to JG King Homes achieving a 4-star rating on ProductReview.

JG King Homes