Case Study: Unity Health Care improves website accessibility and patient access with Social Driver

Unity Health Care streamlines access for 90,000 patients with Social Driver

Unity Health Care, DC's largest network of community health centers, faced significant challenges with its outdated website. The platform had a poor user interface and was difficult for its core demographic of lower-income and non-English speaking patients to navigate. Their staff was also hindered by an inflexible content management system (CMS). To address these issues, they partnered with the digital agency Social Driver for a comprehensive website redesign.

Social Driver implemented a solution that revitalized the website's user experience and accessibility. They introduced advanced search and filtering capabilities, improved the information architecture, and enhanced the CMS to empower staff. The results were an intuitive and accessible platform that streamlined access to healthcare services. This transformation improved the experience for Unity Health Care's diverse community of 90,000 patients annually.

Unity Health Care