Case Study: L'Occitane achieves rapid global employee engagement and modernized internal communications with Sociabble

L'Occitane - Customer Case Study

L'OCCITANE Group, a Provence-founded leader in natural and organic cosmetics with over 3,000 points of sale in 90+ countries, needed to unite employees around a new global brand strategy with only two months to launch. The company had no global internal communication tool and faced the added challenge of engaging diverse audiences—including retail and industrial frontline workers without corporate email or devices—while securing local adoption across markets.

L'OCCITANE chose Sociabble for its combined internal-communication and employee-advocacy capabilities, balancing top-down messaging with employee-led engagement. The rollout trained local admins in 30 countries, enabled access via personal emails, apps and shared store/breakroom devices, and involved senior leaders in content and Q&As; Sociabble’s support team helped structure the rapid launch. The result was a successful global deployment in two months and a solid foundation for ongoing engagement, content growth and advocacy focused on retail teams.

L'Occitane

Denis Geffroy

Communication & Reputation Director