Case Study: UniGroup manages peak-season review responses with SOCi

UniGroup - Customer Case Study

UniGroup, a global leader in transportation, needed a simpler way to manage reviews during its peak moving season from May to September, when hundreds of reviews arrive across its platforms and require immediate attention. The company had been handling reviews across multiple channels separately, which made the process slow and time-consuming.

SOCi helped UniGroup by aggregating Google, Yelp, and Facebook listings into one place so the team could respond more quickly to reviews. The setup reduced staff time spent on review management, and Taylor Vanausdall said being able to handle “500-something locations in one spot” was a major benefit.

UniGroup

Taylor Vanausdall

Social Media Specialist