Case Study: UniGroup C.A. streamlines review management in peak seasons with SOCi

UniGroup C.A manages 500+ locations in one place with SOCi

UniGroup C.A., a global leader in transportation, faced the challenge of managing a high volume of customer reviews across multiple platforms during its peak busy season. Manually accessing separate channels like Google, Yelp, and Facebook was laborious and consumed significant staff time. They partnered with the vendor SOCi to streamline this critical task.

SOCi provided a unified solution that aggregated the brand's listings from various channels into a single platform. This allowed UniGroup's team to swiftly respond to reviews, significantly reducing the time staff spent on management. The SOCi platform enabled them to efficiently handle reviews for all their 500-plus locations from one central spot.

UniGroup C.A