Case Study: Steadfast Companies improves local engagement and review response with SOCi

Steadfast Companies streamlines 100+ social pages with SOCi

Steadfast Companies, a property management firm, faced significant challenges in monitoring and engaging with thousands of reviews and social media comments across more than 100 pages. Their previous tool had poor functionality and confusing UX, which led to disengaged local teams and decreased market visibility. They turned to the vendor SOCi for a social and reputation management solution.

SOCi implemented its platform to streamline operations. The easy onboarding and user-friendly UX re-engaged staff, allowing them to create and deploy content and respond to reviews efficiently. The solution enabled a major operational shift; Steadfast now uses the online feedback to deploy local maintenance and support staff to solve issues in real time, effectively closing the loop between online and offline customer care. SOCi proved to be an operational game-changer for the customer.

Steadfast Companies