Case Study: Rent-a-Center improves customer relations with SOCi

Rent-a-Center manages reviews and social media across 3,000 locations with SOCi

Rent-a-Center, a large rent-to-own enterprise, faced the challenge of managing customer reviews and social media interactions across its vast network of 3,000 locations. This placed a significant burden on its corporate team. To address this, they partnered with the vendor SOCi and its comprehensive platform.

SOCi's solution provided immediate responses to reviews, which helped to salvage customer relationships and boost overall satisfaction. The results were a greatly reduced burden on the corporate team and an enhanced customer experience. Rent-a-Center also praised SOCi for its "white glove" service approach and its commitment to actively listening to and implementing customer feedback into the platform's evolution.

Rent-a-Center