Case Study: Rent-a-Center improves customer review and social media management with SOCi

Reimagining Customer Relations in Retail Rent-a-Center’s Journey with SOCi

Rent-a-Center worked with SOCi to manage customer reviews and social media channels across 3,000 locations. The company needed a better way to handle unattended reviews and reach untapped social media audiences without adding more burden to its corporate team.

With SOCi’s platform, Rent-a-Center was able to manage reviews and social interactions more efficiently across its stores. The company said responses to reviews were immediate, helping preserve customer relationships and improve satisfaction, and it also valued SOCi’s “white-glove” support and responsiveness to feedback.

Rent-a-Center

Christopher Say

Director of Franchise Marketing