Case Study: Goodcents doubles online review updates with SOCi Genius Reviews

GoodCents doubles online review updates with SOCi

Goodcents, a restaurant chain with nearly 100 locations, faced challenges with its previous marketing platform, which led to incorrect local pages and inconsistencies. Their small corporate team needed a more efficient solution and a direct line to a comarketing cloud business partner. They turned to SOCi to find a fix for their local marketing problems.

By implementing SOCi's CoMarketing Cloud solutions, including Genius Reviews and integrations with Olo and Punchh, Goodcents gained a central dashboard for its marketing efforts. Using SOCi's Genius Reviews, Goodcents achieved a 100% increase in the number of customers who updated their online reviews and maintained a 98% review response rate. SOCi also helped drive significant year-over-year increases in social media reach, impressions, and Google search visibility.

GoodCents