Case Study: Community Choice Credit Union boosts local engagement and saves time with SOCi's Agentic Workforce

Community Choice Credit Union increases website clicks 10% with SOCi

Community Choice Credit Union, a growing Iowa-based financial institution, faced the challenge of managing digital marketing across its 20 branches with a lean team. Their manual, agency-dependent workflows for review responses, listings updates, and social media publishing were inefficient and time-consuming. They needed a solution to automate these tasks and reduce their operational burden, which led them to partner with SOCi and its Genius Agentic Workforce.

By implementing SOCi's solution, the credit union automated its review management, local listings updates, and social media publishing. This resulted in a 10% increase in website clicks from Google Business Profiles, a reduction in average review response time by 10 hours, and time savings of 3-5 hours per week. SOCi's platform also drove significant increases in social engagement, including a 345% rise on Instagram, allowing the lean team to reinvest saved time into strategic initiatives.

Community Choice Credit Union