Case Study: Vision Rescue / Dryeye Rescue boosts real-time B2B sales engagement with Sobefy’s live-chat and visitor-presence console

Vision Rescue / Dryeye Rescue launches real-time live-chat sales console in June 2026 with Sobefy

The customer, Vision Rescue / Dryeye Rescue, faced a challenge where their high-value B2B buyers were browsing their site anonymously and abandoning their carts without the sales team's knowledge. This lack of visibility meant missed opportunities for relationship-driven sales. The vendor, Sobefy, was engaged to address this with a custom solution.

Sobefy implemented a first-party live-chat and visitor-presence sales console directly into the client's platform. This tool allowed Vision Rescue's sales team to see wholesale buyers actively on the site, including their identity, account details, and cart contents, enabling reps to proactively open conversations at the perfect moment. This solution provided the team with eyes on their storefront and a direct way to engage high-intent customers, moving beyond the limitations of a generic third-party chatbot.

Vision Rescue / Dryeye Rescue