Case Study: China Taiping achieves faster page loads and better online performance with SOASTA mPulse

China Taiping Insurance Group Mitigates Online Performance Risk with SOASTA

China Taiping, a major Chinese insurance group, was struggling with poor online performance on its customer-facing websites, including slow page loads and delays in customer submissions, especially during peak periods and in certain regions. The company needed a way to monitor real user experience more accurately, and turned to SOASTA and its mPulse real user monitoring solution after synthetic monitoring failed to reflect actual site behavior.

SOASTA’s mPulse gave China Taiping real-time visibility into front-end and back-end performance, geographic trends, and page-level issues, helping the team isolate bottlenecks and prioritize fixes such as optimizing the worst-performing modules and Safari mobile code. As a result, China Taiping improved page load times by nearly 20%, increased site usage by 20%, and improved its ability to diagnose and resolve performance complaints quickly.

China Taiping

Jiazhi Zheng

Development Manager for Software Operations