Case Study: WONDR Experience achieves 795 reviews, a 4.6★ Google rating and 67% ranking improvement with SO Connect

Wondr Experience - Customer Case Study

WONDR Experience, an interactive, highly Instagrammable pop‑up playground with locations in LA, New York and Amsterdam, faced a challenge of rapidly incoming social mentions and reviews flooding multiple channels—positive comments and complaints were getting lost and vital customer conversations went unmonitored. To address this reputation gap WONDR partnered with SO Connect to consolidate and act on feedback.

SO Connect implemented SO Connect Reviews (including Review Request) to centralize reviews, enable real‑time responses and close the customer feedback loop. As a result, WONDR generated over 795 reviews, achieved a 4.6‑star Google rating, saw a 67% ranking improvement and a 32‑position lift on TripAdvisor, while reporting a 92% satisfaction score—boosting acquisition and amplifying their playful brand online.

WONDR Experience