Case Study: Jump XL achieves 5,600+ reviews and 13% more returning customers with SO Connect

Jump XL - Customer Case Study

JUMP XL, Europe’s number one trampoline park with 24 locations across five countries, faced rapid expansion and needed a way to identify visitors at individual sites without disrupting the customer journey. To capture direct contact data for online retargeting and to better manage reviews, JUMP XL partnered with SO Connect.

SO Connect deployed WiFi Marketing routers with a captive portal and Review Management tools to collect visitor emails and automatically prompt post-visit review requests and marketing messages. The solution generated 23,000 emails, more than 5,600 reviews, helped JUMP XL climb on TripAdvisor and contributed to a +13% increase in returning customers.

JUMP XL