Case Study: +Factory Girl achieves 361 new reviews and a 454-place ranking boost with SO Connect

+Factory Girl - Customer Case Study

+Factory Girl, a hip vegan and vegetarian eatery, faced an online reputation challenge: happy customers weren’t consistently leaving public reviews, leaving their ratings lower than the real experience. They engaged SO Connect to monitor and analyze reviews, capture guest contacts, and prompt satisfied visitors to post positive feedback.

SO Connect deployed its Reviews platform with WiFi Marketing to collect guest contact details via WiFi logins and automatically send review requests, and used SO Connect Listings to keep info accurate across 50+ platforms. In six months +Factory Girl gained +361 reviews, increased positive reviews by 98% and climbed +454 positions on TripAdvisor — clear, measurable growth driven by SO Connect.

+Factory Girl

Orhan Seven

General Manager