Case Study: Ohio National Financial Services achieves modernized, automated claims payments with Snapsheet

The Ohio National Financial Services Payments Transformation

Ohio National Financial Services, a Cincinnati-based mutual insurer with life, annuity and disability products, faced an aging mainframe payments system that required manual check printing and costly, time‑intensive workflows. Seeking a subscription SaaS approach rather than a capital-heavy rebuild, Ohio National worked with KeyBank, which recommended Snapsheet and its cloud-based integrated payments platform (Snapsheet Payments) to modernize disbursements and integrate multiple legacy and modern policy and claims systems.

KeyBank and Snapsheet conducted workflow discovery, automated repetitive tasks, implemented a cloud payment hub and trained business lines, breaking down silos and enabling real‑time tracking of payment status. The Snapsheet solution delivered measurable benefits for Ohio National: faster claims settlement, reduced client servicing time, improved internal operational efficiency, lower time and expense on manual tasks, and greater payment transparency — effectively future‑proofing the insurer’s payments processes.

Ohio National Financial Services

Patrick Demmer

Director of Treasury Operations