Case Study: Sedgwick achieves 38% cycle-time reduction and claims cost savings with Snapsheet

The future of the auto physical damage claim landscape

Sedgwick, a global provider of technology-enabled risk and claims services, faced lengthy auto physical-damage claim cycle times, rising costs and lower claimant satisfaction. To modernize the appraisal and repair workflow, Sedgwick partnered with Snapsheet and deployed Snapsheet’s mobile, app-based virtual appraisal and vehicle repair technology to digitize photo-based estimates and streamline decisioning.

Snapsheet’s virtual appraisal platform let claimants submit photos, produce initial estimates (on average within three hours), apply local shop-pricing compliance and AI total-loss screening, and manage supplements digitally. The pilot cut cycle time from 10–15 days to 2–3 days and delivered measurable results for Sedgwick: 38% cycle-time reduction, 3% loss-payment savings, 6% expense-payment savings and 1.2 average rental days saved, plus overwhelmingly positive claimant and adjuster feedback.

Sedgwick

Kurtis Amble

AVP Strategy & Innovation