Case Study: Yoi Ramen boosts efficiency and order volume with Snappy self-serve kiosks

Yoi Ramen - Customer Case Study

Yoi Ramen, a Japanese eatery in Toronto, was seeking to enhance operational efficiency and improve the dining experience for its guests. They partnered with Snappy to implement its self-serve kiosks, aiming to free up staff from order-taking duties.

Snappy's solution provided user-friendly kiosks that allowed customers to place orders and process payments directly. This resulted in a 38% reduction in labor costs, an 87% increase in direct order volume, and an 11% increase in the average ticket size. The staff at Yoi Ramen were able to reallocate their focus to food preparation and customer service, significantly improving throughput and overall satisfaction.

Yoi Ramen

Erwin Chen

Owner