Case Study: Chiang Mai boosts customer retention and online orders with Snappy

Sujee Moorthy owns and manages Chiang Mai, a stylish restaurant chain serving cocktails and Thai dishes

Chiang Mai, a stylish restaurant chain in Toronto owned by Sujee Moorthy, needed to integrate technology into its customer experience to stay competitive. To address changing consumer trends and build its brand, the chain turned to vendor Snappy for a suite of products including a POS system, reservation software, a rewards program, and an online ordering platform.

By implementing Snappy's integrated solutions, the restaurant achieved significant results. The advanced reservation system optimized table turnover, the loyalty program increased customer retention to 50%, and the online ordering platform expanded their reach and boosted the average order value. Snappy's technology was a game-changer, leading to a substantial improvement in efficiency, customer loyalty, and overall revenue growth for Chiang Mai.

Chiang Mai

Sujee Moorthy

Owner