Case Study: Coco Fresh Tea & Juice boosts retention and engagement with Snappy

Coco Fresh Tea & Juice boosts customer engagement by 49% with Snappy

Snappy helped Coco Fresh Tea & Juice, a global bubble tea brand with over 70 locations in Ontario, overcome the challenges of its outdated physical stamp card loyalty system. The cards were expensive, easily lost, and provided no data on reward redemptions. After finding the subscription costs of other vendors unaffordable for its growing franchise network, CoCo needed a custom-built solution.

Snappy developed a custom mobile app for CoCo that integrated loyalty, online ordering, delivery, and marketing. The solution streamlined online orders and rewards, provided geolocation-based promotions, and enabled detailed sales analysis by store. This implementation led to a 22% increase in customer retention, a 49% increase in customer engagement, and drove 40% of sales through the app.

Coco Fresh Tea & Juice