Case Study: Slideroom achieves streamlined team support with Snappy

SlideRoom - Customer Case Study

Slideroom, the online platform for collecting, evaluating, and storing job applications, needed a better way to manage support for clients, staff, and applicants as ticket volume fluctuated seasonally. After using Zendesk, the team turned to Snappy to handle external communications, FAQs, and shared support workflows with minimal training for new hires.

With Snappy, Slideroom streamlined support across 7 to 10 users, managing about 40–50 tickets per day in slower periods and 100–200 during peak admissions season. Snappy’s messaging, FAQ integration, and team visibility improved collaboration, helped customers find answers faster, and made support easy to scale; Slideroom also integrated Snappy with HipChat and GitHub to strengthen internal teamwork.

Slideroom

Grant MacManus

Slideroom