Case Study: Perch CMS achieves faster, more organized customer support with Snappy

Perch CMS - Customer Case Study

Perch CMS, the creators of a lightweight CMS for web designers and consultants, were using a shared hello@ mailbox to handle pre-sales questions, demo replies, and promotion inquiries. This made it easy for messages to be overlooked as both team members assumed the other would respond, and the process was slow and inconsistent. They turned to Snappy to help manage the inbox more effectively.

With Snappy, Perch CMS converted their chaotic mailbox into a simple support desk, using the shared waiting queue and Phrases for faster, more consistent replies. Snappy improved visibility over who was handling each message, reduced missed responses, and made it easier to send personalized offer codes for promotions without building a separate system.

Perch CMS

Rachel Andrew

Perch CMS