Case Study: Inenco achieves real-time, unified customer data and improved customer experience with SnapLogic

Real-time, unified data achieved with SnapLogic Enterprise Integration Cloud

Inenco, a UK energy and utility management firm founded in 1968, needed to deliver a seamless, data-driven customer experience through its client portal but was hampered by a patchwork of in-house systems, inconsistent data formats, duplication and growing technical debt that prevented a unified, real-time view of customer information.

Inenco adopted SnapLogic Enterprise Integration Cloud, using pre-built Snaps to integrate on‑premises and cloud systems (including Microsoft Dynamics CRM, SQL Server, JDBC and SOAP/REST), automate data flows and centralize over 3.8 million data points per day. The result is a consolidated 360° customer view and real‑time portal data that improves customer experience and enables teams to deliver timely, data-driven energy recommendations.

Inenco

Paul Scarborough

Head of Marketing