Case Study: Independent Bank achieves faster integrations and AI-driven automation with SnapLogic

From Faster Integration to an Army of AI Agents at Independent Bank

Independent Bank, a Michigan-based bank holding company with about $5.3 billion in assets, faced a growing integration backlog that its three-person IT integration team could not sustain while hand-coding connectors. VP of IT Solution Architect Patrick Alpers needed a scalable, efficient way to centralize data and application integration and free the team to focus on higher-value work.

By adopting SnapLogic and SnapGPT, the bank cut integration build, test, and deploy time from months to days and scaled to produce in one month what previously took a year. The platform enabled multiple GenAI agents (IT help desk, lending assistant, PDF and Text-to-SQL assistants, and blended RPA) that significantly reduced help-desk tickets, automated fraud detection (compressing processes to 48 hours and reducing incidents), and shifted IT from reactive support to strategic innovation.

Independent Bank

Patrick Alpers

VP IT Solution Architect