Case Study: Watch Gang improves fulfillment and scales with SnapFulfil

Watch Gang - Customer Case study

Watch Gang, a Los Angeles e-commerce retailer of luxury and collectable watches, wanted to bring fulfillment in house to support its subscription and direct-to-consumer business. After problems with delivery times, quality control, and customer service from its external 3PL, it needed a WMS to manage a new operation and align with its custom Admin and CRM system. It chose SnapFulfil after finding other systems too inflexible, expensive, or lacking in functionality.

SnapFulfil supported Watch Gang through a staggered 90-day remote implementation, including virtual training, status meetings, and early technical guidance to handle network and integration issues. The approach helped the team go live smoothly from a temporary 6,000 sq.ft space, then move into a new 10,000 sq.ft facility with no hiccups, and start business as usual by Monday morning after a Friday evening move. Watch Gang reported a perfect SKU count from day one, no miss-shipments, faster training adoption, and less manual work, with SnapFulfil helping the team process growing order volumes, improve efficiency, and prepare to reduce fulfillment costs.

Watch Gang