Case Study: InterContinental Dublin improves hotel maintenance and hygiene communication with Snapfix

InterContinental Hotel - Customer Case Study

InterContinental Dublin Hotel, part of InterContinental Hotel Group, needed a better way to manage maintenance, housekeeping, and cleaning tracking across its 208-room property. Using Snapfix, the team wanted to replace pen-and-paper processes, emails, and spreadsheets with a simpler mobile solution for reporting and resolving issues.

Snapfix implemented a photo-based task management system and a customizable “Snapboard” displayed in public areas to show real-time cleaning status and hygiene updates. As a result, InterContinental Hotel Group improved communication, accountability, and health and safety standards, while reducing waste and giving guests, visitors, and staff greater confidence in the hotel’s hygiene program.

InterContinental Hotel

Nicky Logue

General Manager