Case Study: Chalets 1066 improves maintenance collaboration across 40 ski chalets with Snapfix

Chalets 1066 - Customer Case Study

Chalets 1066, a company managing 40 ski chalets, faced operational challenges with reactive maintenance, inefficient communication, and a lack of team accountability across its widespread locations. To address these issues, they implemented the Snapfix service to streamline their repair and maintenance workflows, using photos for proof of work and improving intra-team coordination.

By adopting Snapfix, the vendor's solution enabled the operations team to prioritize tasks, plan work in advance, and use in-task messaging to ensure clarity. This resulted in significant efficiency gains, eliminating wasted time and money while improving communication. Chalets 1066 reported staying on top of all maintenance issues, which in turn helped maintain high customer service levels and contributed to improving their NPS and CSAT scores.

Chalets 1066