Case Study: Weichert Financial Services streamlines eClosings and maintains 95% satisfaction with Snapdocs

Weichert Financial Services - Customer Case Study

Weichert Financial Services, a mortgage lender serving 39 states, needed a digital closing solution as loan volume rose sharply at the end of 2019 and again during the COVID-19 surge. Their existing LOS-built eClose tool wouldn’t have gotten them to market fast enough, so they looked for a provider that could help them standardize closings, reduce wet-signing, and improve the borrower experience.

Snapdocs provided the eClosing platform and training Weichert needed to get up and running quickly and handle the spike in volume through 2019 and 2020. With Snapdocs, Weichert streamlined the closing process, maintained a 95% borrower satisfaction rate, and is now expanding into hybrid closings with plans to add RON and eNote capabilities.

Weichert Financial Services

Sean O’Flynn

Senior Vice President Process Improvement