Case Study: Vantage Point achieves faster, more efficient scheduling with Snapdocs

Vantage Point - Customer Case Study

Vantage Point Title, a national title, escrow, and default services provider, faced a surge in transaction volume in 2020 that made manual scheduling increasingly difficult. To improve customer experience, efficiency, and cost savings, the company implemented Snapdocs Scheduling to streamline signing appointments and reduce time-consuming tasks.

With Snapdocs, Vantage Point automated most of its scheduling workflow, cutting manual scheduling to 17% of orders and improving average notary assignment time from 4.3 minutes to 1.3 minutes. Snapdocs also helped Vantage Point maintain a 97% positive consumer review rating, increase transactions per scheduler, and speed funding corrections and document turnaround without disrupting its existing ResWare-based workflow.

Vantage Point

David Silcott

President