Case Study: Primary Residential Mortgage achieves 3x industry-average eNote adoption with Snapdocs

Primary Residential Mortgage, Inc. boosts eNote adoption 3x the industry average with Snapdocs

Primary Residential Mortgage, Inc. (PRMI) faced a scaling challenge with its previous digital closing provider and sought a new partner to help scale eNote adoption. The national lender needed more than just technology; it required white-glove service and expertise. PRMI chose Snapdocs as its vendor for its eClosing platform and eVault service to meet these needs.

Snapdocs provided hands-on change management support, including on-site training, which was crucial for PRMI's success. The partnership resulted in PRMI achieving 100% hybrid closing adoption and an eNote adoption rate of 22%, which is more than three times the industry average. Operational efficiencies included selling loans on the secondary market nine days faster than non-Snapdocs lenders and saving 20 days across the loan lifecycle. Snapdocs' solution also reduced average closing appointment times from 45 to 15 minutes.

Primary Residential Mortgage, Inc.