Case Study: Assurance Financial Shortens Mortgage Closings to Eight Minutes with Snapdocs

How Assurance Financial Shortened Their Average Mortgage Closing to Eight Minutes by Digitizing

Assurance Financial, an independent mortgage bank, needed to modernize its closing process as borrowers increasingly expected digital experiences and pandemic-related restrictions made traditional closings harder to manage. The company wanted to simplify the borrower experience, reduce paperwork, and lower lending costs by getting loans to the secondary market faster. It chose Snapdocs to support its hybrid eClosing strategy, including digital closing workflows, eNotes, eVault integration, and access to notary services.

With Snapdocs, Assurance Financial quickly rolled out hybrid digital mortgage closings, going from selection to its first loan closed in a little over a month. The company reached 85% hybrid closings and cut the average closing time from about an hour to just eight minutes. Assurance also reported stronger borrower satisfaction, with a 4.94 out of 5 rating from nearly 16,000 reviews, while improving post-closing efficiency and reducing scan and document-chasing time.

Assurance Financial

Katherine Campbell

Chief Digital Officer