Case Study: Credit Union Home Mortgage Solutions simplifies closings with Snapdocs Digital Closing Platform

Credit Union Home Mortgage Solutions Simplifying closings, while realizing unanticipated efficiencies

Credit Union Home Mortgage Solutions (CUHMS), a credit union service organization supporting two credit union partners and 117,000+ members, wanted to simplify the mortgage closing experience and reduce the paper, stress, and inefficiencies tied to traditional closings. They evaluated whether to wait for full eClosings, but chose not to delay improving the process for documents that could already be handled digitally. CUHMS selected Snapdocs Digital Closing Platform to help modernize closings and improve the borrower experience.

With Snapdocs, CUHMS implemented hybrid digital closings that were easy for borrowers and settlement agents to use, leading to strong adoption and operational gains. Results included 89% of borrowers previewing documents before closing, 88% of hybrid closings being eSigned, 100% of closings completed on the platform, and a successful rollout in just 3 months. CUHMS also reported less back-and-forth with settlement, fewer errors, faster funding-package turnaround, and anticipated savings in storage and investor delivery time as they scale eNotes.

Credit Union Home Mortgage Solutions

Sarah Endicott

Operations Manager