Case Study: America First Credit Union achieves faster, more efficient eClosings with Snapdocs

America First Credit Union - Customer Case Study

America First Credit Union (AFCU) partnered with Snapdocs to digitize 100% of its loan volume and expand its use of eClose. As AFCU looked to scale eNote adoption, the credit union needed a way to implement hybrid closings and eNotes with minimal disruption to operations while improving the borrower experience and reducing paper-based inefficiencies.

Snapdocs supported AFCU with eVault configuration, testing, MERS and GSE approvals, counterparty onboarding, and team training, helping the credit union launch its first eNote in just three months. The results included a 60% increase in annual loan origination with eNote, $250 in savings per loan with Hybrid + eNote, a 95% decrease in lost or damaged notes, and a 50% faster eNote return rate, along with thousands saved annually in shipping and recovery costs.

America First Credit Union

Christine Nistler

Mortgage Team Lead