Case Study: U.S. Utility Company achieves lightning-fast, reliable staff communications with SnapComms

Utility Company - Customer Case Study

Utility Company, a large U.S. electricity provider with about 6,000 employees—many of them field-based responders, technicians and meter readers—faced critical communication challenges: important operational and emergency messages were easily missed in overloaded email inboxes managed by more than 100 administrators. To ensure instant, visible delivery the Utility Company selected SnapComms and its Desktop Alerts and Desktop Tickers to bypass email and guarantee staff see urgent information.

SnapComms implemented Desktop Alerts for unavoidable pop-up emergency notices and Desktop Tickers for short, scrolling informational updates (for example, call‑centre status and server downtime). The tools have been used 24/7 for ten years, improving situational responsiveness (routing staff around traffic, warning of extreme weather or active threats), increasing staff adoption and satisfaction, and prompting several partner organizations to pilot SnapComms with plans to roll the solution out to thousands more employees.