Case Study: The Hong Kong University of Science and Technology achieves 20% higher survey response rates and streamlined campus communications with SnapComms

The Hong Kong University of Science and Technology - Customer Case Study

The Hong Kong University of Science and Technology faced weak cut-through from email and PA systems while trying to build campus culture, gather student feedback and prompt timely actions in its four computer “barns” (about 400 desktops) and across 15,000 students. Seeking a better approach, the university turned to SnapComms to replace manual PA scheduling and low-response email surveys with a more direct, non-disruptive communications solution.

SnapComms implemented Desktop Alerts, Wallpaper and Questionnaire (Survey) tools that deliver pop-up reminders (e.g., a 15‑minute log-off alert across all 400 desktops), rotating login wallpapers to reinforce values, and persistent pop-up surveys with reminders. The results included a 20% lift in survey response rates, eliminated time-consuming manual tasks, renewed licensing and plans to expand use campus-wide — demonstrating improved message cut-through and measurable resource savings thanks to SnapComms.

The Hong Kong University of Science and Technology

William Wan

Head of Teaching Technologies