Case Study: Texas Institute for Surgery achieves timely, accurate staff communications with SnapComms

Texas Institute for Surgery - Customer Case Study

Texas Institute for Surgery, a Dallas-based healthcare facility with 200+ employees, struggled to deliver timely, reliable communications to a largely mobile workforce during emergencies (severe weather, spam/email threats and even a nearby active shooter). Reliant on email and overhead announcements that staff often missed, the Chief Compliance Officer and IT leadership sought a more effective solution and selected SnapComms to address urgent and routine internal messaging needs.

SnapComms deployed a suite of tools — including Alerts, Desktop Tickers, Panic Button, questionnaires, digital newsletters, screensavers and wallpaper — to push messages directly to mobile and shared desktop screens, bypassing email. The platform enabled simultaneous delivery to all staff, faster publishing by trained non-IT users, and expanded use beyond compliance into wider departmental communications. According to Texas Institute for Surgery, SnapComms eliminated missed messages, saved IT time, improved message prioritization and scaled across the organization as a high-impact mass-communication solution.

Texas Institute for Surgery

Jason Adams

Director of Information Technology