Case Study: Main Line Health achieves real-time IT communications and reduced Helpdesk load with SnapComms

Strategic Take On Internal Communications Brings Multiple Benefits

Main Line Health, a not-for-profit health system serving the western suburbs of Philadelphia with 10,000 staff and 2,000+ physicians, faced missed or disruptive IT communications from noisy overhead paging and email gaps across shared workspaces. To improve cut-through for system updates, Main Line Health adopted SnapComms' internal messaging tools, specifically Desktop Tickers and Desktop Alerts, to deliver targeted, non-disruptive IT notifications.

SnapComms implemented color-coded desktop tickers for real-time network and scheduled-downtime messages and high-priority desktop alerts for capacity and emergency notifications, targeted to relevant workstations. After nearly four years the SnapComms solution is an integral part of MLH’s communications — staff report feeling more informed and reassured, shift handovers are smoother, messages reach the right teams quickly, and there is a reduced need for staff to contact the Helpdesk for updates.

Main Line Health

Steve Czapla

Director of IS Customer Support