Case Study: Slingshot achieves improved employee engagement and instant, reliable internal communications with SnapComms

SnapComms Solution The Missing Piece Of The Internal Communications Puzzle

SlingShot, a Utah-based services company running a 24/7 contact center with 100+ staff and more than half of agents working remotely, struggled to reliably reach and engage front-line employees. CMO Ben Roden found email and Slack insufficient for time-sensitive alerts, compliance updates and ongoing culture-building because agents are often on calls and dispersed across shifts, so SlingShot turned to SnapComms for a persistent, on-screen communications solution.

SnapComms deployed desktop tickers, corporate screensavers and lock-screen messages to deliver instant, glanceable alerts, repeated reminders and visual branding, integrated alongside Slack and email. The multi-channel approach increased engagement (notably driving a marked rise in page views for a remuneration announcement), made messages easy to retrieve via Message History, and gave SlingShot better measurability and reach for critical communications, according to Ben Roden.

SlingShot

Ben Roden

Chief Marketing Officer