Case Study: Queens Health Network Company achieves faster, real-time targeted staff communications with SnapComms

Queens Health Network - Customer Case Study

Queens Health Network Company, a member of HHC supporting 5,500 users across two major hospitals and satellite clinics, faced critical communication challenges: email fatigue, a significant population without email access, and the need for reliable 24/7 notifications for outages and emergencies. To address this, the organization selected SnapComms and locally hosted a suite of channels including Desktop Alert Messages, Desktop Tickers, Staff Quizzes, Staff Surveys and Corporate Screensaver Messaging.

SnapComms was implemented to provide targeted, real‑time messaging, delegated administrator access, and reporting capabilities; it is now preferred over email for urgent notices and routine updates. The solution lets teams send color‑coded emergency alerts and outage notices to specific staff groups, track who received messages and response times, and capture training results via quizzes (with exportable spreadsheets of participants and scores), improving speed, reach and accountability across the network.