Case Study: Ensyst achieves faster customer response and 2,000 fewer internal emails with SnapComms desktop tickers

Ousting Emails Delivers Better Customer Outcomes For IT Services Provider

Ensyst, an Australian IT services provider with 100+ staff, was struggling with high volumes of email notifications for new support requests that led to missed messages, poor workload oversight and slower customer response times. Service Operations Manager Fred Celik chose SnapComms and its desktop tickers as a real‑time, less intrusive alternative to email to improve how the technical team is notified and prioritises work.

SnapComms deployed desktop tickers that scroll priority P1/P2 alerts, include hyperlinks for details, and deliver RSS-driven knowledge and culture updates, which reduced internal email traffic by 2,000 messages. The result was faster issue response, improved internal workflows and increased customer satisfaction following the SnapComms implementation.

Ensyst

Aaron Spencer

Service Support Coordinator