Case Study: OrthoTennessee achieves better internal communications and increased staff engagement with SnapComms

OrthoTennessee - Customer Case Study

OrthoTennessee, a 700‑employee orthopaedic practice based in Knoxville with staff spread across 11 locations, faced low readership of internal communications as busy clinicians and support staff missed important messages. To improve engagement and become a top workplace, OrthoTennessee partnered with SnapComms and deployed its employee‑communications tools, including Desktop Tickers, a Digital Newsletter and a Corporate Screensaver.

SnapComms’ solution made internal messages more visible and actionable, boosting staff engagement and response rates; CIO Karen Clark reports “a lot more people responding” and that they can tell employees are really reading communications. By using SnapComms’ tools to deliver targeted, frequent updates, OrthoTennessee improved readership and moved closer to its goal of better organizational health and recognition as a top workplace.

OrthoTennessee

Karen Clark

Chief Information Officer