Case Study: Jeppesen achieves reliable, immediate outage communication and reduced helpdesk calls with SnapComms

Jeppesen - Customer Case Study

Jeppesen, a Boeing subsidiary in the aviation industry with 1,000+ employees, faced persistent problems using email to communicate planned and unplanned system outages — maintaining dozens of distribution lists was manual and error-prone, and unread emails meant staff often missed critical outage notices. After evaluating options, Jeppesen selected SnapComms’ employee communications software, deploying Desktop Alerts and Desktop Tickers to reach users directly on their screens.

SnapComms implemented color‑coded, template-driven Desktop Alerts and tickers with self‑select subscription groups and reporting, plus call‑to‑action options to ensure messages are read. The result, according to Jeppesen, is dramatically fewer user complaints and reduced helpdesk calls, clearer staff awareness of system status, improved productivity, and broad employee satisfaction — to the point that SnapComms is now the company’s primary outage communication channel.

Jeppesen

Craig Tomberg

Systems Analyst, Technology Support