Case Study: ArchCare achieves improved operational awareness and staff engagement with SnapComms

How ArchCare improved operational awareness, staff engagement and focus

ArchCare, a major not‑for‑profit provider of home and community‑based programs and healthcare plans in New York with 3,000 employees across 24 sites, faced difficulty getting information in front of staff quickly, improving internal response rates, reducing communication noise and reaching a dispersed shiftworking workforce. To solve this, ArchCare engaged SnapComms and deployed its Desktop Alert, Desktop Ticker, Screensavers and RSVP Alerts to deliver targeted communications directly to employees’ desktops.

SnapComms’ solution pushed quieter, time‑sensitive messages to the right people, tracked read rates and RSVPs, and allowed ArchCare to test which content types drove engagement. The result was improved operational awareness, higher staff engagement and better message cut‑through—“finally getting the message cut through that’s so essential,” according to ArchCare—plus measurable delivery and tracking across their 3,000 employees that boosted response and focus.

ArchCare

Mitze Amoroso

Vice President & Chief Information Officer