Case Study: Large Medical Facility achieves instant, colour-coded staff alerts and smoother operations with SnapComms

Hospital Colored-Code Communications Enable Smooth Operations

Large Medical Facility, a 7,500‑employee healthcare organization in the United States, needed a reliable way to deliver urgent, color‑coded notifications across multiple hospital and primary care sites. Email was unreliable for time‑sensitive alerts, many staff work shifts away from desks, and messages must avoid creating noise. To address this, the facility adopted SnapComms' internal communications software, deploying desktop alerts and scrolling tickers for rapid, must‑see push notifications.

SnapComms implemented pre‑defined, color‑coded desktop alerts and tickers (for example, Code Purple for IT events) that can publish within seconds and, for critical incidents, take over the entire screen. The solution reaches staff across all computers and helped normalize Service Desk phone queues immediately after alerts, cutting duplicate tickets and saving significant time and resources; reporting also identifies who opened messages for targeted follow‑up. The hospital reports the tools are now ingrained in its culture and praises SnapComms for strong customization, technical support, and reliability.