Case Study: East Berkshire Primary Care Out of Hours achieves operational excellence and on-time task completion with SnapComms

East Berkshire Primary Care Out of Hours - Customer Case Study

East Berkshire Primary Care Out of Hours (EBPCOOH) is a not‑for‑profit out‑of‑hours healthcare provider in Berkshire, UK, with 370+ staff delivering urgent care. They needed reliable internal communications to ensure time‑critical tasks (returning ID badges, infection control, submitting patient records) were completed on schedule and to help locum clinicians quickly access policies and pathways outside normal hours. EBPCOOH engaged SnapComms and deployed Desktop Alerts and Desktop Tickers to address these challenges.

SnapComms implemented automated desktop alerts and tickers that deliver timely reminders and on‑demand information directly in front of staff. The solution helped clinicians complete mandatory daily tasks on time, improved operational performance and service quality (CEO Patrick Rogan: “With SnapComms, staff get notified directly in front of them… This improves the quality of service”), and ensured key information was accessible even at 3 a.m., supporting locums and reducing delays in patient care.

East Berkshire Primary Care Out of Hours

Patrick Rogan

Chief Executive Officer