Case Study: Midas Group achieves faster IT outage alerts and improved internal communication with SnapComms

Better Use Of Business IT For Leading Construction Company

Midas Group, a UK construction and property services company with 500 employees working from multiple offices and over 60 project sites, struggled to deliver timely IT communications because site connectivity varied and corporate email was often missed or affected by outages. To solve this, Midas turned to SnapComms for a more immediate, reliable internal communications channel.

SnapComms deployed desktop tickers and pop-up desktop alerts (also delivered to mobile and digital signage) so teams receive advance notices for planned outages, immediate alerts and workarounds for unplanned issues, and high‑authority messages from the CEO. The solution cut inbound IT helpdesk calls, minimized lost productivity during outages, delivered messages faster than email, and produced a clear improvement in the efficiency and effectiveness of Midas’s internal communications.

Midas Group

Scott Bovey

IT Infrastructure and Support Manager