Case Study: Aecon achieves 99% employee reach and faster IT outage communications with SnapComms

Better IT Outage Communications Builds Performance At Leading Construction Company

Aecon, a leading Canadian construction company with about 3,500 employees, faced a growing communications problem: important IT outage and maintenance messages were getting lost in email, reducing productivity and leaving staff uninformed. To address this, Aecon selected SnapComms and deployed Desktop Alerts and Desktop Tickers to deliver high-visibility, targeted messages across desktops, laptops and mobile devices.

SnapComms’ solution provided branded templates, directory-based targeting, compliance tracking (including an “I accept” button) and detailed reporting, allowing Aecon to send timely outage notices and measure engagement. The result was dramatically improved cut-through and accountability — SnapComms campaigns reached approximately 99% of targeted employees — and the platform is now being adopted by other departments for newsletters, safety messages and compliance communications.

Aecon

James Hay

Client Services Manager