Case Study: Orion Advisor Services achieves 90%+ daily survey participation and improved employee satisfaction with SnapComms

Actionable Data Improves Employee Satisfaction For Orion

Orion Advisor Services, a U.S.-based financial services technology firm with about 360 employees, needed more frequent, actionable employee feedback than their quarterly Net Promoter Score could provide. Quarterly NPS (about an 80% response rate) didn’t reveal day-to-day trends or identify at-risk staff, so Orion chose SnapComms and its employee survey channel — an on-screen pop-up questionnaire — to deliver a simple, millennial-friendly Daily Pulse.

Using SnapComms, Orion runs a one-question Daily Pulse (“How was your day?” with emoji options) plus its quarterly NPS; surveys are sent daily (staggered by shift), tied to individuals, and analyzed monthly for manager action. The SnapComms solution achieved average Daily Pulse completion rates above 90% and raised NPS response from 80% to 93%, enabling managers to identify trends, intervene with at-risk employees, and shift the dialogue around employee experience.

Orion Advisor Services

Julie Lane

Vice President Human Resources, NorthStar Financial Services Group