Case Study: SONAX achieves faster, richer visit reports with snapADDY VisitReport and Voice AI

SONAX turns 2,500 monthly visits into CRM data with snapADDY

Sonax, a leading car care manufacturer, faced a significant challenge with its field sales team's visit reports. These reports, entered into Microsoft Dynamics 365 after hours, were often uninformative single-line entries that provided no actionable data for the back office or for planning. To solve this, Sonax implemented the snapADDY VisitReport solution with its Voice AI functionality.

The snapADDY solution allowed field workers to dictate comprehensive reports via voice immediately after customer visits, with the data being automatically structured and integrated into their CRM and portatour route planning system. This resulted in the creation of over 100,000 detailed reports since implementation, with the team now completing 2,500 reports per month. The quality and depth of the data improved dramatically, providing a reliable basis for decision-making and ending the bottleneck of administrative work for the sales team.

Sonax